NugSmasher Reviews
Based on 10 customer reviews from our shopper community, NugSmasher's overall rating is 3.70 out of 5 stars and 80% of reviewers recommend this brand, which indicates that most consumers are generally satisfied with their purchases.
10 Reviews
Overall Rating
5 Stars
3
4 Stars
5
3 Stars
0
2 Stars
0
1 Star
2
Good Value
0.0
Price & Quality
0.0
Shipping & Delivery
0.0
Customer Service
0.0
Return Policy
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All Reviews (10)
phuccc303
November 24, 2021
"This is more of a customer service…"
This is more of a customer service issue ordered the Og
and then decided to purchase the X instead called in
and asked Paula the customer service rep if I could return at first she said I could get a company credit and then she checked with her Manager when I questioned why they couldnt just reverse my card she went and got approval from a manager to refund but that they would need to receive machine then I tried to purchase from her but she was unable to give me a quote on shipping she said she would call me back which she never did I wound up purchasing on their
website...
I received Og and called this morning ..unit is unused and I decided that I will keep the X and return the Og
now the same customer service rep is telling me I have to pay a 15%restocking fee when I was approved for the return of this unit prior to this mornings conversation and never indicated that there would be an additional charge
so I asked to speak with a manager and at this point
she told me she would have herself or a Brenden call me back which I have no confidence in based on our first conversation .... Im not just returning the og I just spent over 1200 on X and they want to charge me 15% on the unit I'm returning
I think this is poor way of doing business if this is in fact their common practice
and then decided to purchase the X instead called in
and asked Paula the customer service rep if I could return at first she said I could get a company credit and then she checked with her Manager when I questioned why they couldnt just reverse my card she went and got approval from a manager to refund but that they would need to receive machine then I tried to purchase from her but she was unable to give me a quote on shipping she said she would call me back which she never did I wound up purchasing on their
website...
I received Og and called this morning ..unit is unused and I decided that I will keep the X and return the Og
now the same customer service rep is telling me I have to pay a 15%restocking fee when I was approved for the return of this unit prior to this mornings conversation and never indicated that there would be an additional charge
so I asked to speak with a manager and at this point
she told me she would have herself or a Brenden call me back which I have no confidence in based on our first conversation .... Im not just returning the og I just spent over 1200 on X and they want to charge me 15% on the unit I'm returning
I think this is poor way of doing business if this is in fact their common practice
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MarthaWood
July 23, 2020
"1-star for a "press" that "pops" when under ANY pressure"
Nugsmasher said to my reseller (I work in the industry) they had a 4 day wait period that was more like 14. They sent me a multitool aka a dab tool that looked like it had been rolled through a parking lot and then used and put into retail packaging. The handle to the machine had either seen much use when it arrived to me or the finishing is terrible. They asked me to mail them back the multitool when I called.. Come on Nugsmasher it is.50 cent glorified dab--paddle. This is funny because I work in the industry and (recommend these all of the time) and every day deal with similar issues. We handle things in a much better way for our customers.
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smallbutterfly814
May 02, 2019
"Purchased a Nugsmasher OG one week ago"
Purchased a Nugsmasher OG one week ago
It has been a very pleasurable experience using this press unit. Very easy to learn and use, simple and efficient. I spent a month researching rosin presses and this is the best home unit for the price, I'm glad I made this choice
It has been a very pleasurable experience using this press unit. Very easy to learn and use, simple and efficient. I spent a month researching rosin presses and this is the best home unit for the price, I'm glad I made this choice
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MiriamKelley
May 02, 2019
"Purchased a Nugsmasher OG one week ago"
Purchased a Nugsmasher OG one week ago
It has been a very pleasurable experience using this press unit. Very easy to learn and use, simple and efficient. I spent a month researching rosin presses and this is the best home unit for the price, I'm glad I made this choice
It has been a very pleasurable experience using this press unit. Very easy to learn and use, simple and efficient. I spent a month researching rosin presses and this is the best home unit for the price, I'm glad I made this choice
0
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